Think back. What was the revolutionary technological advance of the 1990s that we thought pointed the way to the future of higher education? It was “interactive television,” of course!
Interactive television was at the center of the revolution in education called “distance learning.” It would connect classrooms within a city, state, or even (with some delay) across the continent. Employing satellite technology, it had the potential to change utterly the way students learn. With more students learning at once, one could hire fewer teachers, thus reducing costs. Naturally, schools would have to make substantial technology investments to make distance learning possible, but after the initial cost increases, the savings would kick in.
In 1997, reflecting the heady
optimism of the time, James Koch, the president of Old Dominion University,
wrote a Washington Times op-ed titled “Revolution in
higher education,” listing six ways interactive television would change
Students would want “value added” learning, that is,
colleges had to demonstrate that they can “add knowledge.”
Students would progress regardless of attending faculty
Students would become “shoppers” for courses delivered
to them, rather than going to the university that deigns to accept them.
Students would break free from the faculty cartel on expertise
with recorded lectures, commercial short courses, and courses on video tapes.
Universities and other educational institutions would compete
much more with each other over who could offer the cheapest, most relevant
education to students.
Universities would simply become inexpensive credentialing
institutions, in which they merely certify that a student has the capacity or
training to qualify for that university’s degree requirements.
For Koch, these changes were part of a “Schumpeterian ‘gale
of creative destruction,'” a gale that by the end of the essay became a
“tsunami… that is rapidly approaching [higher education] as it sits in a
kayak offshore.” Koch said, “Some kayaks are going to
capsize; however, others will ride the force of the wave, capture its momentum,
and surf to shore in style.”
Koch identified Old Dominion
University as a potential tsunami survivor, since it already had adopted
technology that would enable students and faculty miles apart to “see and
talk to each other, participate in the same course, access electronic
libraries, utilize remote CD-ROM databases, complete experiments and
simulations, hand in homework, talk to their academic advisor, view their
academic transcript, register for courses, and pay their tuition–all using technology.”
Because of these numerous changes, Koch predicted that in twenty years,
universities would barely exist.
He was wrong, obviously. But why?
A Promise Unmet
At its best, interactive television proved capable only of
supplementing a university’s clientele, enabling it to extend instruction to
relatively small numbers of students who could not otherwise obtain a degree. A
pioneer in this field was the University of Virginia’s School of Engineering
and Applied Science (SEAS), which — contra the recent allegation
by the university’s governing board that the institution had been slow to adopt
distance learning — has offered graduate instruction at the master’s degree
level since the mid-1980s. Targets for these programs are engineering graduates
whose employers are willing to foot the bill for the pricey, televised
instruction. To do the job well — and SEAS indeed does it well — is neither
easy nor cheap.
Required are dedicated classrooms equipped with the necessary
broadcast facilities, pricey technicians (including camera operators capable of
tracking an instructor’s move from the chalkboard to the demonstration table),
leased satellite bandwidth, and dedicated remote reception
facilities. Nor was SEAS content to permit distance education to
wholly supplant on-site instruction. The School requires all students to
complete a minimum of one semester in residence, working closely with their
academic advisors. The net result of introducing new technology, in sum, was
not to improve economic efficiency but rather to introduce all the costs tied
to acquiring, supporting, and replacing the needed technologies — and even so,
at least some on-campus residence was needed to ensure a high-quality program.
Even if universities could offer distance education simply by
making full use of artifacts and personnel they already possess, there are good
grounds for arguing that interactive television would likely increase costs for
students and universities alike, not lower them. As energy scholar David Owens
has shown, increased efficiency does not necessarily lead to lower costs; a far
more likely outcome is increased consumption, so that costs remain high. To
remain competitive and attract quality students, universities need to offer a
diverse curriculum. It is no accident that colleges over the centuries have
gone from offering three major fields of study (medicine, law, and clergy) to
hundreds. Even if established universities were to learn how to
deliver instruction more efficiently, they would likely invest the savings in
new degree programs rather than reduced tuition.
Attempts were made, to be sure, to implement Koch’s virtual
university, but they ran up against a formidable obstacle that shows no sign of
disappearing anytime soon. Students and parents alike see Koch’s “inexpensive
credentialing institutions” in light of a far less flattering term:
diploma mills. Universities – the good ones, anyway – confer social
status as well as knowledge, a feat that requires, it seems, a real rather than
virtual campus. Tellingly, ODU, in order to shake its reputation as a
“suitcase school,” has built up its brick and mortar
in recent years, adding a varsity football team, a state-of-the-art wellness
center, and a bevy of on-campus entertainment and events. Indeed, ODU’s
investments in its campus and faculty have paid off in increased respect and
ranking among prospective students. If students are indeed
“shoppers,” as Koch saw them, they’re shopping for prestige —
and much more.
As the recent history of ODU has shown, entering students do not
see themselves engaging in a transaction in which they fork over some money for
a credential. The student also wants the connections, traditions, late night
discussions, walks on hallowed ground, athletic event attendance and
tailgating, Greek and club life, a network of friends who will move with them
and support them as the years go by, and comfortable amenities that provide the
first taste of independence from parents. In short, economists define colleges
as credential-belching machines; students, on the other hand, see college as a
rite of passage and, sometimes, apprenticeship in addition to the credential.
To discount the cultural and experiential side of college is to engage in
James M. Patterson finished his dissertation at the University
of Virginia in May and will begin a postdoctoral fellowship at Duke University
in the fall. In addition to writing about higher education, he does research on
religion and American politics. He can be reached at firstname.lastname@example.org.